Direct Screening, operated by Turning Point Data Inc., provides criminal background screening services for employment, volunteer, and tenant screening purposes. Because background searches involve the retrieval and verification of public record information from courts and authorized sources, services begin processing shortly after an order is submitted.
For this reason, refunds are limited and subject to the terms below.
1. Orders That Have Begun Processing
Once a background search has been submitted and processing has begun, the order generally cannot be cancelled and fees are non-refundable. Background screening requires the immediate initiation of searches across court systems and authorized public record sources, and associated costs are incurred at the time the order is placed.
2. Duplicate Orders
If the same search is accidentally ordered more than once for the same individual, Direct Screening may issue a refund for the duplicate order provided that:
- the duplicate order is reported promptly, and
- the search has not already been completed and delivered.
Requests for duplicate order refunds must be submitted within 30 days of the transaction date.
3. Billing Errors
If a customer believes a charge was made in error, the customer should contact Direct Screening as soon as possible. Verified billing errors will be corrected and a refund will be issued where appropriate.
Examples of billing errors may include:
- incorrect billing amount
- duplicate billing due to a technical issue
- system processing errors
4. Technical or System Errors
If a technical malfunction or system error prevents the proper processing or delivery of a report, Direct Screening may, at its discretion:
- issue a refund, or
- issue an account credit for a replacement search.
5. Completed Reports
Once a report has been generated and delivered, refunds are not provided based on the results or outcome of the search. This includes situations where:
- no criminal records are located
- the information returned does not meet the user’s expectations
- the report does not influence a hiring or tenant decision.
6. Account Credits
In certain circumstances, Direct Screening may issue account credits instead of monetary refunds. Credits may be applied toward future searches and are non-transferable.
7. Refund Request Process
Refund requests must be submitted within 30 days of the transaction date.
To request a refund, please contact Direct Screening at:
Email: [email protected]
Website: https://www.directscreening.com
Please include:
- the order reference number
- the date of the transaction
- the reason for the refund request
All refund requests are reviewed on a case-by-case basis.
8. Chargebacks
Customers are encouraged to contact Direct Screening directly to resolve any billing concerns before initiating a credit card dispute. Direct Screening works with customers to resolve legitimate issues promptly.
Unauthorized or improper chargebacks may result in suspension or termination of account access.
9. Policy Updates
Direct Screening reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date.